Shipping & Delivery Policy

Last Updated: 18 August 2026

This Shipping & Delivery Policy explains how orders placed on www.noorumeniseeds.com or via WhatsApp are processed, packed and delivered. It forms part of our Terms & Conditions.

1. Order Processing Time

Orders are typically processed and handed over to our shipping partner within 1–2 business days of order confirmation (i.e. after payment is confirmed for prepaid orders, or after order verification for COD/WhatsApp orders). Orders placed on Sundays or public holidays are processed on the next working day.

2. Shipping Coverage & Partners

We currently ship pan-India through reputed courier and logistics partners. Availability of delivery to certain remote or restricted pin codes may be limited; if we are unable to deliver to your address, we will inform you and offer a cancellation and full refund for any amount already paid.

3. Shipping Charges

Applicable shipping charges, if any, are calculated based on order value, weight and delivery location, and are displayed at checkout before you complete your order. We may run promotions offering free shipping above a specified order value from time to time.

4. Delivery Timelines

Estimated delivery timelines from the date of dispatch are as follows:

• Metro cities & major towns: approximately 3–5 business days;
• Other cities & towns: approximately 5–7 business days;
• Remote or rural areas: approximately 7–10 business days.

These timelines are estimates provided by our shipping partners and are not guaranteed. Actual delivery time may vary due to weather, local disruptions, courier availability, or circumstances beyond our control.

5. Order Tracking

Once your order is dispatched, we will share tracking details (where available from the courier partner) via email, SMS or WhatsApp. You can also check your order status by visiting My Account, or by messaging us on WhatsApp with your order number.

6. Delays & Exceptions

Occasionally, deliveries may be delayed due to seasonal demand, extreme weather, regional restrictions, courier network issues, or incorrect/incomplete address information. We will proactively communicate any significant delay we become aware of, and you are welcome to contact us for an update at any time.

7. Address Accuracy

Please ensure your delivery address, pin code and contact number are accurate and complete at the time of ordering. We are not responsible for delayed or failed delivery caused by incorrect or incomplete address details provided by you. If you notice an error after placing your order, contact us immediately so we can attempt to update it before dispatch.

8. Damaged or Lost Shipments

In the rare event that your order arrives damaged, tampered with, or does not arrive at all, please refer to our Refund & Cancellation Policy for how to report the issue and the resolution we offer, including replacement or refund where applicable.