Privacy Policy

Last Updated: 18 August 2026

("we", "us", "our", "") respects your privacy and is committed to protecting the personal information you share with us when you visit www.noorumeniseeds.com, place an order, message us on WhatsApp, or otherwise interact with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly to us and information generated when you use our website or place an order, including:

• Account & contact details: name, email address, phone number, and delivery address, provided when you register, order, subscribe, or message us.
• Order information: products purchased, quantities, order value, and order history.
• Communications: messages sent via our contact form, WhatsApp, phone or email, including product or crop-advisory queries.
• Technical data: IP address, browser type, device information and pages visited, collected automatically to help us operate and secure the website.
• Payment-related data: limited transaction details (such as payment status and order reference) — see Payment Information & Security below.

2. How We Use Your Information

We use the information we collect to:

• Process, confirm, pack and ship your orders, and keep you updated on their status;
• Respond to enquiries, provide customer support and crop-advisory guidance;
• Send order-related notifications by email, SMS or WhatsApp (for example, order confirmation, dispatch and delivery updates);
• Send newsletters or promotional updates, where you have subscribed or opted in, and which you may unsubscribe from at any time;
• Improve our website, products and services, and detect or prevent fraud and misuse; and
• Comply with applicable legal and regulatory obligations.

3. Payment Information & Security

Online payments made on our website are processed through RBI-regulated, PCI-DSS compliant third-party payment gateways (such as HDFC SmartGateway, UPI, or other providers we may enable from time to time). We do not collect or store your full card number, CVV, or net-banking credentials on our servers — this sensitive payment data is captured and processed directly by the payment gateway under its own security and privacy standards. We only receive confirmation of payment status and a transaction reference to associate with your order.

4. Cookies & Tracking Technologies

We use cookies and similar technologies (such as your shopping cart and session identifiers) to keep you logged in, remember items in your cart and wishlist, and understand how our website is used so we can improve it. You can control or disable cookies through your browser settings; however, some parts of the website — such as cart and checkout — may not function correctly if cookies are disabled.

5. Sharing of Information

We do not sell your personal information. We share information only where necessary, with:

• Delivery & logistics partners, to fulfil and deliver your orders;
• Payment gateway providers, to process online payments securely;
• Communication service providers (such as SMS, email or WhatsApp Business API providers), to send order and account notifications; and
• Government or regulatory authorities, where required by law, court order, or to protect our legal rights.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy — including maintaining order and transaction records for accounting, warranty and legal compliance purposes — after which it is deleted or anonymised, unless a longer retention period is required by law.

7. Your Rights & Choices

Subject to applicable law, you may:

• Access, update or correct your account and order details by logging into My Account;
• Request a copy of, or the deletion of, your personal data, subject to our legitimate record-keeping needs (for example, completed order history);
• Unsubscribe from marketing emails using the link in any newsletter, or by contacting us directly; and
• Ask us questions about how your data is handled at any time — see Contact Us below.

8. Children's Privacy

Our website and services are intended for use by adults, including farmers, gardeners and agri-businesses. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect your personal information against unauthorised access, alteration, disclosure or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.