Refund & Cancellation Policy

Last Updated: 18 August 2026

We want you to be happy with your order. This policy explains when an order can be cancelled, when a return or replacement can be requested, and how refunds are processed. It applies to orders placed on www.noorumeniseeds.com and via WhatsApp.

1. Order Cancellations

You may cancel an order free of charge as long as it has not yet been packed or dispatched. To cancel, contact us as soon as possible via My Account, email, phone, or WhatsApp, quoting your order number. Once an order has been dispatched, it cannot be cancelled, but it may be eligible for a return under the conditions below once delivered.

2. Eligibility for Returns

To be eligible for a return, a request must generally meet the following conditions:

• The request is raised within 48 hours of delivery;
• The product packaging is unopened, unused, and in its original sealed condition;
• The product is not one listed under Non-Returnable Items below; and
• Proof of purchase (order number) is provided.

3. Non-Returnable Items

Because seeds are a consumable, time- and storage-sensitive agricultural product, the following generally cannot be returned once delivered:

• Seed packets that have been opened, resealed, or where the seal is broken or tampered with;
• Products that have been sown, soaked, treated, or otherwise used;
• Products purchased on clearance or specifically marked as non-returnable at the time of sale.

This restriction protects the quality and traceability of seeds for all our customers, and does not apply to items that arrive damaged, defective, expired or incorrect — see below.

4. Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, expired, or different from what you ordered, please contact us within 48 hours of delivery with your order number, a description of the issue, and clear photographs (or an unboxing video, where possible) of the product and its packaging. On verification, we will offer a free replacement or a full refund, at your preference, including any shipping charges you paid on that order.

5. Germination & Quality Concerns

We test our seed lots for germination and quality before dispatch. However, actual germination and crop outcomes depend on many factors outside our control — including soil condition, sowing depth and timing, weather, irrigation, storage after delivery, and farming practices — so we are unable to guarantee a specific germination or yield result once seeds are sown. If you have concerns about the quality of a sealed, unopened seed packet (for example, visible mould, pest infestation, or an expired batch), please contact us within 7 days of delivery with photographs of the sealed packet and batch details, and we will review the concern and offer a replacement or refund where the issue is found to be attributable to us. See also our Disclaimer.

6. Refund Process & Timelines

Once a return, cancellation or replacement request is approved, we aim to process the refund within 5–7 business days. Depending on your bank or payment provider, it may take a further 3–10 business days for the refunded amount to reflect in your account or original payment method.

7. Refund Methods

Refunds for online (prepaid) orders are credited back to the original payment method used at checkout. For Cash on Delivery (COD) orders, refunds are processed via bank transfer or UPI to a bank account/UPI ID that you provide, or offered as store credit, at your choice.